วันพฤหัสบดีที่ 20 ธันวาคม พ.ศ. 2555

Getting More Done at Work - How to Minimize Interruptions

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AppId is over the quota

Minimizing interruptions is the key to getting more done at work. And interruptions come in a variety of forms - from people, paper, and technology.

Managing your time can feel trying to hold onto a bucking bronco. One minute you think you're holding on tight, in control, and winning...the next you're flying through the air and landing in an area covered in pooh.

Just to put this time management problem in perspective:

Organizing guru Julie Morgenstern tweeted that interruptions now cost us 2.1 hours a day or a whopping 28% of our workday!

Joel Spolsky created some interesting examples that show switching between tasks wastes 19 minutes. If you do this repeatedly, you could be wasting HOURS each day.

Emails come in at an astonishing rate, sometimes as many as 25 or 30 an hour!

The phone rings, people ask, "Can I have a minute of your time?"

And the internet has enabled us to "pull" tons of information towards us second by second.

And we wonder why we feel like we can't get a handle on our time...?

Now, how is it that some people seem to have it figured out. What's their secret, anyway?

In his book, The Big Leap, psychologist Gay Hendricks talks about "creating time." It's the ability to be so focused on your priorities that everything else gets left in the dust.

I call it "setting boundaries." This means knowing your priorities and working on them until you accomplish them - to the exclusion of everything else.

Good boundary-setting can include:

~ turning off your email program and the notifications and sounds that accompany it
~ putting your phone(s) on mute
~ closing your office door
~ limiting your access to the internet
~ setting aside certain times during the day for "one-minute meetings"
~ limiting your availability for informal chatting (i.e. around the watercooler)

Become more of a responder than a reactor. This means focusing on one thing at time and moving purposefully towards completion by minimizing interruptions during your workday. This can also include invoking Stephen Covey's "Urgent vs. Important" quadrant system. Mr. Covey explains that most things labeled "urgent" aren't really important; they just seem that way since there's a lot of energy around them. The truly "important" items consistently get pushed to the side as you and/or everyone else reacts to the urgency in front of them.

What are some tasks that look and feel urgent? Email. Phone calls. OPE (Other People's Emergencies). Unless you are in a job that requires you to be reactive 24/7 (911 operator, doctor/nurse, customer service rep, etc.) there are very few roles where you must respond immediately.

Work with your boss, supervisor, partners, and team members to spell out a policy of work that details how responsive you as a company must be for emails, phone calls, etc. If you can focus on projects for 45 minutes of each hour and spend 15 returning calls and emails, you will see a huge jump in your productivity. Minimizing these interruptions is the key to getting more done at work.

Top organizing expert Angie Mattson invites you to visit http://yourorganizedguide.com/ to claim your free copy of "One Simple Step to Finding Focus and Four Tips for Keeping It." Written specifically for business owners and their teams, she reveals the strategies she has used to get control of her time, eliminate clutter, and delegate effortlessly. Using these tips, she and her clients have found freedom - and have been able to increase their revenues, focus on business priorities, and make time for life outside of work.

And the guide is free.

Your free book is waiting for you here: http://www.yourorganizedguide.com/



วันอังคารที่ 4 ธันวาคม พ.ศ. 2555

Prioritizing Emergencies

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AppId is over the quota

One of the biggest time wasters is being constantly interrupted by emergencies that turn out not to be emergencies at all. Even worse is not getting interrupted by someone when there was a genuine emergency that you could have done damage control on or, if informed early enough, prevented.

In this article I will show you how to prioritize, communicate and manage so-called emergencies so you can start taking back control of your time and managing your desk more effectively.

First, make a list of the problems that people have come to you with in the past.

Examples:

1. A supplier will be late with a part

2. A team member has an unexpected problem with a task that could affect deadline

3. Someone was injured in the workplace

4. Someone has reported being sexually harassed

5. There is a problem with a piece of equipment that doesn't affect safety

6. An employee needs clarification on how to do an ongoing task

7. A worthwhile charity requests the use of one of your pieces of equipment

And so on. Then create a class or standard for prioritizing.

Example:

Emergency

Urgent

Important

SOP (standard operating procedure)

In a Perfect World

Then place each of the issues into a category. In this list a workplace injury or a sexual harassment complaint would be an emergency. A supplier being late with a part could be an emergency, urgent, important or SOP, depending on the deadline and how important the part is. An employee needing clarification with an ongoing task would be SOP. A problem with a piece of equipment would be SOP or important. A worthwhile charity could be classed as Important or In a Perfect World-only your strategic plan would give you guidance.

Publish your list with guidelines on how to communicate and handle each type of issue.

Emergency-Knock on the door, call or interrupt, text and email, track you down

Urgent-Qualify sense of urgency and then call, stop by or email depending.

Important-Qualify level and then communicate through channels

SOP-Email or set up a coaching session

In a Perfect World-file to review during corporate citizenship meeting

Next: When interrupted ask-"As we have defined issues is this an Emergency, Urgent, Important, SOP or In A Perfect World?" If it is an emergency-respond immediately. If Urgent ask-"Is this something than can wait until this afternoon or will it affect our customers if it isn't taken care of this morning? If Important-"Is this something that will hurt our relationship with our clients if we wait until our meeting in two days or do our we need to deal with it before then?" If SOP-"Can this wait until our training session or is the ROI enough to warrant a more immediate coaching session? If In a Perfect World- "Is this important enough to bring up at our corporate citizenship meeting?"

Like most process improvements it will take more work now to make a better world tomorrow. Very quickly you will find that you and your team will come into agreement on how to handle issues. Soon after this you will find yourself being interrupted much less often, and even more important, you will be called in on genuine emergencies quickly enough to make a difference.

Action items.

1. Establish a class of importance for issues such as Emergency, Urgent, Important, SOP and In a Perfect World.

2. Establish a list of which issue goes where on your priority list.

3. Create qualifying questions.

4. Establish how and when to communicate each class of priority.

5. Enjoy greater efficiency and effectiveness in the workplace.

6. Have more time to work on things that matter

John Cameron is an consultant, speaker and trainer who delivers keynote addresses, workshops and webinars that help teams work better together, bosses become better bosses and project managers and project team members hit deadlines and budgets.

One of John's most popular workshops is designed for supervisors, managers and leads, especially new ones and is called, "Creating an Environment of Accoutability." Learn how to catch problems early, (crushing baby Godzilla) and deal with them with our LIFTS and PRAISEM templates for conversations that prevent early bad behaviors from becoming bad habits. Discover the difference between a problem and a condition and learn to deal with both. Learn to love delegation and learn how to master it. Learn our REAPP process for persuasion and more.

Watch John in action on his youtube channel now http://www.youtube.com/user/thejohnacameron

Contact him for quotes on consulting, keynotes, webinars and workshops at http://www.theeffectiveleadershipcoach.com/